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Privacy Policy

Privacy is central to everything we do at the Metastable inc. And we've enshrined transparency as one of our Company values. Accordingly, we aspire to be transparent about what little data we do collect. We do not maintain user accounts and do not collect and store personal data, such as your name or internet protocol (“IP”) address. When you interact with the Services, we collect only:

Blockchain Data Collection:

When you connect your non-custodial blockchain wallet to our Services, we gather and record your publicly-accessible blockchain address. This is done to better understand your utilization of our Services and to examine your wallet for any potential prior unlawful activities. To accomplish this, we utilize insights furnished by leading blockchain analytics providers. It's important to note that blockchain addresses are publicly accessible data, not generated or assigned by us or any central entity, and do not inherently identify individuals.

Data from Storage and Tracking Technologies:

Both we and our third-party service providers may retrieve and amass information from localStorage, mobile device IDs, cookies, web beacons, and similar technologies. This information aids in delivering and customizing our Services and their features for you, spanning across various sessions. For instance, it enables us to remember tokens you import, bookmark, or add to your shopping cart. Additionally, it assists us in understanding your preferences, your usage of the Services, and our interactions with you. Information gleaned from these technologies can encompass items such as browser type, referring/exit pages, operating systems, device or browser languages, and other device-related details. We aggregate and analyze these user journeys collectively, in a summarized manner, to enhance the overall user experience of our product.

Data from External Sources:

To comply with legal obligations and to deter fraudulent or illicit activities connected to our Services, we may receive information about your wallet address or transactions conducted through our Services from our service providers.

Survey and Usability Information:

In the event that you participate in a survey or usability study conducted by us, we will record any biographical data you provide directly (e.g., your name, email, and job title), your responses, and your interactions with our Services.

Correspondence:

Any communications and information you directly furnish to us through email, customer support, social media channels, or when you engage in surveys or questionnaires, will be received and stored by us.

Biographical Information:

When you apply for a job position with us, we collect all the information provided via our Jobs form, which includes details like your name, email, phone number, work and immigration status, as well as any additional documents such as resumes, cover letters, or free-form text you submit.

Specifically Provided Information:

If you provide us with information intentionally (e.g., your email address), we will use that data for the purposes outlined at the time of submission. We will not attempt to connect any information you provide to your wallet address, IP address, or other personal data. It's important to note that providing personal data is not mandatory for using our Services.

How We Utilize Data

We employ the data we gather in strict accordance with your directives, including any relevant terms as specified in our Terms of Service, and as necessitated by legal requirements. Our usage of data encompasses the following purposes:

Service Provision: We leverage the collected data to deliver, sustain, tailor, and enhance our Services, as well as to improve the features they offer.

Customer Assistance: Information may be utilized to provide customer support and address inquiries related to our Services.

Safety and Security: Data is employed in efforts to safeguard against, investigate, and prevent fraudulent, unauthorized, or unlawful activities. It is also used to mitigate security risks, address potential issues like software glitches, enforce our agreements, and safeguard the interests of our users and our company.

Legal Compliance: The information we collect may be employed as required or requested by regulatory bodies, governmental entities, and law enforcement agencies, ensuring compliance with pertinent laws and regulations.

Aggregated Insights: Certain portions of the information we collect or have access to may be utilized to compile aggregated data. This aggregated data aids us in gaining a deeper understanding of how users utilize our Services and in identifying areas where we can enhance your overall experience.

If you have any questions about this Policy or how we collect, use, or share your information, please contact us at privacy@themetastable.com